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Smart Builders Group

Reviews & Customer Stories

5.0 on Google, 360 reviews. Here are the stories behind them.

Anyone can put quotes in a carousel. These are real projects — the problem, what we found, what we did, and how it turned out — in our customers' own words.

Declined Claim → Full Roof Replacement

  1. The problem

    Denny's insurance company had declined the claim on his Lake Minnetonka home's aging roof.

  2. What we found

    Justin re-inspected and documented the roof, and was able to get the declined claim reopened.

  3. What Smart Builders did

    We walked through materials and process in detail before starting, then removed the old shingles and installed the new roof fast — protecting the plants around the house throughout.

  4. The result

    A complete roof replacement covered by the insurer, debris cleaned up, and a homeowner who "couldn't be happier."

See the Full Project — Photos & Video

★★★★★

“Justin was able to reopen a declined claim from our insurance company and get a complete roof replacement from them. The discussion about materials and processes before work started was thorough. The removal of old shingles and installation of new was unbelievably fast and professional. The team protected our plants during removal and cleaned up all debris when done.”
Denny Newell Google review

Storm Restoration + Insurance

  1. The problem

    After a major hail storm, Sara's insurance claim was denied while she was working with another contractor.

  2. What we found

    Our inspection identified legitimate hail damage to both the roof and the siding.

  3. What Smart Builders did

    We documented the damage, worked through the process with her insurance company, and kept her informed at every step.

  4. The result

    Both the roof and the siding were approved and restored.

★★★★★

“After a big hail storm, we were denied by our insurance when another contractor assisted us. Smart Builders not only got my roof approved, but also my siding. Ben was awesome communicating every step of the process and made it really smooth and easy to get this project completed!”
Sara Nemo Google review

Missing Scope Items

  1. The problem

    Myriam's claim was approved — but for significantly less than the repairs her home actually needed.

  2. What we found

    Our review showed the initial scope fell well short of the necessary repair.

  3. What Smart Builders did

    We recommended a re-inspection, presented the documentation, and coordinated directly with the insurance company.

  4. The result

    The claim was revised to cover the needed repair, and we managed the restoration end to end.

★★★★★

“After the insurance claim was approved for significantly less than the needed repairs, Ben recommended a re-inspection and got us approved for the needed repair. He made the overall process seamless, working with the insurance company and coordinating the repairs.”
Myriam Botero Google review

Responsiveness

  1. The problem

    William had a roofing problem and needed someone to actually show up.

  2. What we found

    His call was returned within the hour, and we were on site the next day — when we said we would be.

  3. What Smart Builders did

    We troubleshot the problem and corrected it quickly.

  4. The result

    A fixed roof, without the chasing-your-contractor experience.

★★★★★

“Isaac at Smart Builders returned my call within the hour. He showed up the following day when he said that he would. He troubleshot the problem and quickly corrected it. Fantastic service, highly recommend Smart Builders Group!”
William Suehr Google review

Full Exterior Restoration

  1. The problem

    A storm damaged nearly every part of the Blakes' exterior — roof, siding, windows, and gutters.

  2. What we found

    A multi-trade restoration with an insurance claim spanning all of it.

  3. What Smart Builders did

    We represented the project through many calls with the insurance company and sequenced all four trades as one job.

  4. The result

    A complete exterior restoration the customers called their most stress-free project.

★★★★★

“Excellent service for storm repair: roof, siding, windows, gutters. Professional representation during many calls with the insurance company. Competent and respectful crews. Absolutely the most enjoyable and stress-free project for us!”
Jasper Blake Google review

More Reviews

Straight from Google

A sample of the 360 Google reviews Twin Cities homeowners have left us — a 5.0 average.

★★★★★

“Isaac at Smart Builders returned my call within the hour. He showed up the following day when he said that he would. He troubleshot the problem and quickly corrected it. Fantastic service, highly recommend Smart Builders Group!”
William Suehr Google review

★★★★★

“After a big hail storm, we were denied by our insurance when another contractor assisted us. Smart Builders not only got my roof approved, but also my siding. Ben was awesome communicating every step of the process and made it really smooth and easy to get this project completed!”
Sara Nemo Google review

★★★★★

“After the insurance claim was approved for significantly less than the needed repairs, Ben recommended a re-inspection and got us approved for the needed repair. He made the overall process seamless, working with the insurance company and coordinating the repairs.”
Myriam Botero Google review

★★★★★

“Very pleased with their service. Worked with Ben who was great and very responsive. It made the whole experience so easy. Definitely recommend them for any roof installation.”
Nitin Agarwal Google review

★★★★★

“Ben did a great job dealing with the insurance company. If I called, he responded almost immediately. The company did a great job and left my yard spotless — dumpsters and materials were removed within hours of the job being completed.”
Bryan Gette Google review

★★★★★

“Excellent service for storm repair: roof, siding, windows, gutters. Professional representation during many calls with the insurance company. Competent and respectful crews. Absolutely the most enjoyable and stress-free project for us!”
Jasper Blake Google review

★★★★★

“This contractor was excellent. This team was professional, responsive, stayed on budget, met their deadlines, and most importantly installed an excellent end product. I highly recommend them and their work. A-plus grade!”
Martin Fallon Google review

★★★★★

“Smart Builders did a great job getting our roof replaced. Their work was top notch, quick, and their crew was respectful and did a great job cleaning up after. Zach was super responsive and helpful throughout the entire process.”
Daniel Lizak Google review

★★★★★

“Sebastian is very professional and friendly. He and his team went above and beyond on our roof and siding replacement. Worked closely with us and insurance to get everything done as quickly as possible.”
Dean Smith Google review

★★★★★

“Ben went above and beyond for us every step of the way. He coordinated with the insurance company and kept in constant communication throughout the project — roof, gutters, siding, and garage doors. We would certainly recommend Smart Builders.”
Matt Anderson Google review

★★★★★

“Ben did a great job on the insurance claims and the roof and siding replacement project. His caring for customers and the quality of work is beyond my expectations. I highly recommend Ben and the Smart Builders team.”
Shian Zhang Google review

★★★★★

“Justin was great to work with for our hail repairs. He worked with our insurance and made sure that nothing was overlooked. I would definitely work with Smart Builders again.”
Steve Huber Google review

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